Mustafa Shaikh

Technical Writer | Business Analyst | Power BI Developer

Mumbai, IN.

About

Highly skilled Technical Writer and Business Analyst with over 5 years of experience in developing user-centric documentation, driving data-driven insights through Power BI, and executing strategic content initiatives. Proven ability to transform complex technical processes into clear, actionable insights, enhancing operational efficiency by up to 30% and fostering cross-functional collaboration. Excels at leveraging data visualization and strategic communication to deliver impactful solutions.

Work

Kroll

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Business Analyst

Mumbai, Maharashtra, India

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Summary

Led technical documentation and business intelligence initiatives, streamlining processes and enhancing data-driven reporting for executive decision-making.

Highlights

Streamlined process workflows by developing and updating Standard Operating Procedures (SOPs) in collaboration with SMEs, improving operational clarity.

Developed and optimized Power BI dashboards using DAX and Power Query, performing end-to-end ETL and data modeling to build automated KPI dashboards.

Improved reporting efficiency by 30% through the delivery of monthly executive reports and data-driven insights via Power BI dashboards.

Spearheaded SOP development projects from inception to completion, implementing a Monday.com tracking system to ensure transparency and accountability.

Fynd

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Technical Content Writer

Mumbai, Maharashtra, India

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Summary

Drove technical content strategy and development for SAAS-based products, enhancing seller education and market presence through multi-channel content initiatives.

Highlights

Authored high-impact technical product blogs and press releases for SAAS-based products, significantly contributing to market visibility.

Revamped and SEO-optimized existing blog posts, improving search engine ranking and content discoverability.

Developed, designed, and scheduled engaging email newsletters via HubSpot to educate sellers on product updates and drive engagement.

Produced UI/UX content for webpages and landing pages, optimizing user experience and conversion.

Rahi Systems

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Technical Content Writer

Mumbai, Maharashtra, India

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Summary

Executed comprehensive technical content and marketing strategies, developing high-converting web content and thought leadership materials across diverse technologies.

Highlights

Developed high-converting UI/UX content for webpages and landing pages, optimizing user engagement and lead generation.

Executed highly engaging marketing campaigns across India, the US, and East Asia, expanding brand reach and market penetration.

Conducted in-depth keyword research using AHREF and SEMrush to enhance SEO and content visibility.

Authored and published technical blogs and press releases on Web 3.0, Metaverse, Blockchain, and Cloud Computing, featured in major publications.

Created video marketing strategies, scripts, and storyboards, supporting multimedia content initiatives.

Education

Vidyavardhini's College of Engineering and Technology

Vasai, Maharashtra, India
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Bachelor's degree Mechanical Engineering Grade: CGPA - 7.2

Languages

English

Skills

Power BI & Analytics

Power BI, DAX, Power Query, Data Modelling & Dashboards, Report Automation, Data Cleaning & Templatization.

Business Analysis

Process Mapping, BRD/FRD, Stakeholder Management, Data Analysis, Problem Solving.

Technical Writing

SOP & Documentation, User Guides, Visio, SharePoint, SME Interviews.

Soft Skills

Communications, L&D Enablement, Content Strategy, Collaboration.

Platforms & Tools

Power BI, Microsoft Visio, SharePoint, Monday.com, Microsoft Excel, Word & PowerPoint, HubSpot.